Elements and Performance Criteria
- Develop sport and recreation industry knowledge.
- Identify and access sources of information on the sport and recreation industry.
- Apply industry information in day-to-day work activities.
- Identify the economic and social significance of sport and recreation and their impact on individuals and the community.
- Update knowledge and share with clients and colleagues as appropriate.
- Identify the role of volunteers within the sport and recreation industry.
- Identify client needs and organisational objectives.
- Undertake daily work activities according to organisational policies and procedures.
- Refer clients to services.
- Apply knowledge of a client-focused approach according to community development philosophies and principles.
- Carry out work tasks according to industry standards of ethical practice.
- Adapt work processes to meet the specific needs of individual clients.
- Implement customer-service practices.
- Minimise risks to personal and public safety.